We are committed to providing you with high-quality hanging plant decorations, aiming to create a comfortable green space in your home. We hope you are satisfied with every product you purchase, but if you have any dissatisfaction after purchase, please read the following policy carefully.
【Important Clearance Sale Notice】
Dear Customer, thank you for your continued support of our brand products. Due to the special circumstances of our current business operations, and continuous losses, we have decided to conduct a clearance sale at a loss. Although all items are in a highly cost-effective clearance sale phase, we still provide you with professional after-sales support to ensure your shopping experience.
1. Return Period
If you are not satisfied with your purchase, you can apply for a return within 30 days from the date of receipt.
Please ensure that the returned item is in its original packaging and has not been damaged or repaired by human intervention so that we can process your return smoothly.
2. How to Initiate a Return
Please send an email directly to our customer service email address: barry.noonkester@ladlehub.shop.
Please provide the following information in your email so we can process your request quickly:
Your Order Number
Name or photo of the item to be returned
Reason for return
3. Refund Processing
Once we receive your returned item and verify that it is in good condition, we will immediately initiate the refund process.
Refund Arrival Time: The refund amount will be returned to your original payment account within 3 business days of approval of the return (the exact arrival time depends on the processing progress of your bank or payment institution).
4. Return Policy for Clearance Items
As this is a clearance sale at a loss:
If you request a return due to personal preference (e.g., color or style not meeting expectations), the buyer will be responsible for the related return shipping costs.
If the item itself has a serious manufacturing defect, or is severely damaged during transportation due to rough handling by the courier, we will fully cover your return shipping costs and process a full refund.
5. Non-Returnable Items
The following items are not eligible for returns:
Items returned after the 30-day return period.
Items that are obviously damaged due to improper handling by the buyer (e.g., dampness, crushing, or human disassembly).
6. Contact Us
If you have any questions about the return or refund process, please feel free to contact our customer service team:
Company Name: barry Noonkester
Customer Service Email: barry.noonkester@ladlehub.shop
Phone Number: 276-692-4614
Office Address: 118 Windy Hill Lane, Ararat, VA, 24053
Thank you for understanding our efforts during this special time. We will do our best to assist every customer and ensure a smooth and worry-free shopping experience.